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Refund & Cancellation Policy

Plans change. Here is exactly what happens when you cancel, reschedule or need a refund for a booking with NURSIY.

Last updated: 2 November 2026

At a glance

More than 4 hours before the visit
Free cancellation, 100% refund
Within 4 hours of the visit
Up to 50% of the first visit charge
Nurse already on the way or no-show
Full charge for that visit

  1. 1. How to Cancel or Reschedule

    Call or WhatsApp us on +91 99722 40964, or email care@nursiy.com, with your booking reference (for example NUR-XXXXXX). The time we receive your request is used to decide which charges, if any, apply.

  2. 2. Cancellation by You

    • More than 4 hours before the scheduled visit: no charge. Any advance paid is refunded in full.
    • Within 4 hours of the scheduled visit: a cancellation charge of up to 50% of the first visit charge may apply.
    • After the nurse or caregiver has left for your address, or if the patient is unavailable at the scheduled time: the full charge for that visit applies.

  3. 3. Rescheduling

    You can reschedule a booking once at no cost if you tell us at least 2 hours before the scheduled visit, subject to nurse availability. Rescheduling with less notice, or more than once, may be treated as a late cancellation.

  4. 4. Cancellation by NURSIY

    If we cannot provide a nurse or caregiver for your booking, or need to cancel for any reason on our side, we will first try to arrange a suitable replacement. If you do not want the replacement, you will receive a 100% refund of any amount paid for that booking.

  5. 5. Long-term & Monthly Care

    • For long-term caretaker or monthly nursing arrangements, please give at least 7 days’ notice to stop the service.
    • Days of care not yet provided are refunded on a pro-rata basis, minus any charge for the notice period if less than 7 days’ notice is given.
    • If you want a different caretaker, we will arrange a replacement at no extra cost, subject to availability.

  6. 6. Service Concerns

    If you are not satisfied with a visit, please tell us within 24 hours of the visit. We will review your concern with the assigned nurse or caregiver and may offer a replacement visit, a partial refund, or a full refund, depending on the outcome of the review.

  7. 7. Non-refundable Items

    • Visits or care hours that have already been completed.
    • Medicines, dressings, consumables or equipment bought for the patient at your request.
    • Charges paid directly to a nurse or caregiver outside the NURSIY platform.

  8. 8. Refund Process & Timelines

    • Approved refunds are processed within 5–7 business days of approval.
    • Online payments are refunded to the original payment method. Cash payments are refunded by UPI or bank transfer to an account you provide.
    • Your bank or payment provider may take additional time to show the refund in your account.

  9. 9. Changes to This Policy

    We may update this policy from time to time. The version shown on this page at the time of your booking applies to that booking. This policy forms part of our Terms and Conditions.

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